Terms & Conditions
This page was last updated on August 3, 2020.
Please read this page carefully. This agreement establishes the terms & conditions you are legally bound to upon using our website, which is owned and operated by Imaginarium Galleries. By accessing, viewing, making a purchase, or adding content to our website, you indicate your acceptance to these terms & conditions.
This website and its original content are the sole property of Imaginarium Galleries and protected by the appropriate international copyright and intellectual property rights laws. Certain areas of the site offer content that is free to download, print, and enjoy for personal use only (i.e., the Imagination Station). Linking directly to these materials, or any other site content, or using them for commercial purposes is strictly prohibited.
Should you decide to register for a member account, our website will remember your favorite items, shipping address, and other customer information when you log in. You must provide us with accurate registration information and keep your login credentials confidential. We are entitled to assume that anyone using logged in with your credentials is you.
Pricing & Availability
Our sales team works hard to ensure that all details, descriptions, and prices on our website are accurate. In the event of a technical error affecting the cost of goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
Payment is required to complete your order and reserve your purchased items. Your payment method is charged/debited at the end of the checkout process. You will not be charged before the final checkout step and can choose not to proceed before payment confirmation is complete. We accept many forms of payment, including PayPal, most major credit cards. You must comply with any applicable terms & conditions of these providers. Please feel free to contact us with any payment-related questions that you may have.
We pack all items with high-quality packing materials and the utmost care. Most orders will ship out within three to five business days of ordering. We ship the vast majority of orders via USPS Priority Mail service with tracking information provided. Once shipped, orders typically arrive within five business days. We do not ship on Saturdays, Sundays, or holidays. If it is crucial that you receive your order by a specific date, please make that clear in the order notes or contact us if you have already placed your order. While we do everything we can to ensure your order is delivered as quickly as possible, we cannot be held responsible for delays due to third party parcel carriers.
Returns & Exchanges
All Drabbits come with a Lifetime Guarantee that covers mechanical faults & craftsmanship. If you are experiencing an issue with one of your Drabbits, contact us; we’re ready to help. You cannot return items once your purchase is complete. Purchases complete when you have finished the checkout process, and payment is confirmed. Exchanges, for an item or items of equal or higher value, are accepted. In the latter case, you are responsible for the cost difference. We must receive any items you wish to exchange within ten days of confirmed delivery to the shipping address you provided at checkout. A valid Exchange Authorization number must accompany it. To initiate an exchange, please contact us; we’re happy to assist. We do not charge any restocking fees, but you will be responsible for any costs associated with sending your item(s) back. Please ensure that you package all items with care to prevent damage. You are responsible for them until they reach our studio. We recommend that you use the original packaging materials and ship with a service that offers package tracking and insurance. Once we receive your item and confirm its safe arrival, we will continue the exchange and ship your new items.
We reserve the right to terminate your access to our website without any advanced notice.
The laws of the Commonwealth of Pennsylvania, United States, govern this agreement.
Changes To This Agreement
We reserve the right to make changes to these terms at any time. This page contains the most recent version of our terms & conditions. The date at the top of the page will be updated to reflect when revisions were made last. Your decision to continue using this website after any changes constitutes your continued acceptance of these terms & conditions.
If you have any questions regarding this agreement, you may contact us anytime.